1. General Information

Best World International Limited and its subsidiaries (collectively, "Best World", "we", "us" or "our") respect the rights you have under the relevant personal data protection laws and regulations. We collect, use and disclose your personal data for the purposes as notified to you in our policy or as permitted by law and regulations. We hope by informing you our policy, you will continue to have the peace of mind being our beneficiaries. In case of any discrepancies between the English version and any other language version of these Terms, the English language shall apply and prevail.

By browsing our websites, using our services or providing us your personal data (including but not limited to via our websites), you agree and consent to the collection, use and disclosure of your personal data as described in our policy. Our policy does not supersede or replace any consents which you may have provided to us previously. We reserve the right to change or update our policy from time to time, and any changes to our policy will become effective when we post the revised policy on our websites. You can check the effective date posted at the bottom of our policy. We encourage you to read our policy whenever you visit our websites to ensure that you keep up-to-date with any changes.

2. Collection of Personal Data

We collect personal data from you:

  • when you browse and/or use any of our services on our websites;
  • when you accept cookies on your devices;
  • when you register your interest to participate in any of our programmes or events;
  • when you interact with us via phone calls, SMS, messaging apps, face-to-face meetings, social media platforms and emails;
  • when you are contacted by, and respond to, our employees;
  • during CCTV recordings when you visit our offices;
  • during photo or video taking at the educational activity locations or at events; or
  • when you submit your personal data to us for any other reasons.

Examples of personal data you may provide to us (depending on the nature of your interaction with us) include: name, identification number, contact information (e.g., mobile number or email address), date of birth, gender, residential address, and parents/guardian's information (e.g., name, identification number, mobile number). Other personal data that we may collect from you includes photographs, videos, etc.

If you provide personal data relating to a third party to us, you represent that you have obtained the consent of the third party to provide us with their personal data for the respective purposes mentioned in this policy.

You should ensure that all personal data submitted to us is accurate and complete.

3. Purpose for Collection, Use and Disclosure of Personal Data

We collect, use and disclose your personal data for the following purposes:

  • to process your registration;
  • to make arrangement for your flight, accommodation, visa application, insurance, learning activities, etc;
  • to conduct business analytics and data profiling to improve our websites, products and services provided to you;
  • to respond to your feedback or complaints;
  • where necessary, for any investigation or proceedings; or
  • to comply with applicable laws and regulations.

We do not send you any marketing information.

We may disclose your personal data to our affiliates and third parties (within and outside your region of residence) for the above stated purposes.

4. Use of Cookies

We use cookies on our websites to facilitate your access and use of our services. By browsing our websites and/or using our services, you consent to our use of cookies to collect information on your online usage data and to improve your online experience. If you turn cookies off, some of our services will not function and transactions may not be completed.

5. Third Party Web Analytics

We may use third party web analytics services, such as Google Analytics and/or Baidu Tongji, to help us analyse how visitors use our websites. The service providers that administer these services use technologies such as cookies, web server logs and web beacons. The information collected through these means (including IP address) is disclosed to these service providers. They may collect audience data such as age, gender, and interests to better understand the behaviour of our visitors. This process also helps us manage and track the effectiveness of our marketing efforts. We do not combine the information collected with personally identifiable information.

You can prevent analytical tools from recognising you on return visits to our websites by disabling cookies on your browser.

To disable Google Analytics, please download the browser add-on for the deactivation provided by Google at https://tools.google.com/dlpage/gaoptout?hl=en.

More information on the handling of user data by Google can be found in Google Privacy Policy.

To change your data sharing preferences for Baidu, please visit Baidu Privacy Settings page.

You can find out more about how Baidu collects and protect your data in Baidu Privacy Policy.

6. Retention of Personal Data

Your personal data will be retained for as long as it is necessary to fulfil the purpose for which it is collected for business or legal purposes, or in accordance with applicable laws. Your personal data will be removed from our system 10 years after you have completed the programme or after you explicitly express in writing to request for the removal.

7. Protection of Personal Data

Among several other security control measures, Best World implements the following industry best-practices to ensure your personal data with us are safe:

  • Firewall to protect the systems against unauthorised access from the Internet.
  • Secure Socket Layer (SSL) encryption to secure your data during its transmission over the Internet.
  • Where applicable, advanced antivirus solutions are actively monitoring and protecting Best World systems from the work of malicious software and attacks.

8. Contacting Us – Withdrawal of Consent, Access and Correction of Personal Data

You may withdraw your consent for the collection, use and/or disclosure of your personal data by sending an email to our Data Protection Officer at the email address. However, we may not be able to interact or maintain relationship with you if consent is withdrawn.

If you would like to request to access/correct other personal data or if you have any feedback/compliant concerning our Personal Data Protection Policy, you may contact our Data Protection Officer at the email address below.

To assist us in dealing with your request, please provide us with your full name and mobile number.

Email: dpo@bestworld.com.sg

This policy is effective as of 1 June 2024.